Privacy Policy

At Sellerdesirable, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

We collect information that you provide directly to us, as well as information that is automatically collected when you use our services.

1.1 Personal Information

When you contact us, place an order, or sign up for our newsletter, we may collect:

• Full name and contact details
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through third-party providers)
• Communication preferences

1.2 Automatically Collected Information

When you access our website, we automatically collect certain information including:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on each page
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders
• Communicating with you about products, services, and promotions
• Providing customer support and responding to inquiries
• Improving our website, products, and services
• Personalising your experience on our website
• Sending you marketing communications (with your consent)
• Analysing website usage and trends
• Protecting against fraudulent or unauthorised transactions
• Complying with legal obligations

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: To perform our contract with you when you place an order
• Consent: When you have given us explicit permission to process your data
• Legitimate Interests: For our business purposes, such as improving our services
• Legal Obligation: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Companies that help us operate our business, such as payment processors, shipping companies, and email service providers
• Business Partners: Trusted partners who assist in delivering our products and services
• Legal Authorities: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS technology
• Secure storage of personal information
• Regular security assessments and updates
• Access controls limiting who can view your information
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When determining the retention period, we consider:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Applicable legal requirements
• Our legitimate business interests

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Restriction: Request that we restrict processing of your information
• Portability: Request a copy of your data in a portable format
• Objection: Object to our processing of your personal information
• Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your information

To exercise any of these rights, please contact us using the details provided below.

8. Australian Privacy Principles

As an Australian business, we comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles govern how we collect, use, store, and disclose personal information.

9. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Address: 43-45 Vore Street, Silverwater NSW 2128, Australia
• Phone: +61 2 9748 3311
• Email: reachus@sellerdesirable.world

We will respond to your inquiry within a reasonable timeframe and work to address any concerns you may have.